contact · one inbox

Short lines. Every message gets a reply.

No ticketing system. No auto-responder. Write a few lines below, or email directly — either way it lands in the same inbox, and you'll hear back from the person who can actually answer.

Response time: 72 hours on weekdays. Longer if something's on fire on my end — I'll still reply.

§ 00 · send a message

The short way.

Three fields. Lands in the same inbox as email. If you'd rather use your own mail client, the addresses are below.

A reply arrives within 72 hours.
§ 01 · the address

One address. Use the subject line to route yourself.

Everything goes to hello@smartopol.ai. I read it. I answer it. A good subject line saves us both time and gets you a better reply.

§ 02 · subject lines that help
▸ general question

Anything about the product, the beta, how something works. If it isn't on the site, it belongs here.

hello@smartopol.ai · Subject: Question →

▸ beta invite request

Want in? The access page has the form, but if you'd rather write a sentence about what you'd use it for, send it here.

hello@smartopol.ai · Subject: Beta invite request →

▸ bug report / feedback

Something broke. Something is wrong. Something could be better. Include what you tried and what happened.

hello@smartopol.ai · Subject: Bug report →

▸ security disclosure

You found something. Thank you. Please email privately; I'll respond within 24 hours and coordinate disclosure.

hello@smartopol.ai · Subject: Security disclosure →

▸ source review under NDA

For security researchers or compliance teams who need to audit before adopting. Not automatic — email me with who you are and what you want to audit. If it fits, a simple NDA, no lawyers, no money.

hello@smartopol.ai · Subject: Source review under NDA →

▸ SDK capability request

Building a plugin and the SDK is missing something you need? Tell me what you're building and what's blocking you.

hello@smartopol.ai · Subject: SDK capability request →

▸ want to help

Community, docs, testing, vertical expertise, contributing under NDA — the letter describes what's open. Write with what you'd bring.

hello@smartopol.ai · Subject: Want to help →

▸ press / interview

Journalists, podcast hosts, analysts. Tell me the outlet and the angle in the first line of the email.

hello@smartopol.ai · Subject: Press / interview →

§ 03 · what happens to your email

Your email arrives in one inbox that one person reads. It is not synced to a CRM. It is not enriched by a third-party contact database. It is not added to a nurture sequence. It is not shared with partners. When I answer, I answer. When we're done, it stays in the inbox and that's it.